Guidelines

Welcome to Perfect Laboratory (M) Sdn Bhd’s Website. To ensure a seamless and enjoyable experience for all our users, we have established the following guidelines:

1. User Conduct

• Treat other users with respect and courtesy.
• Do not engage in any form of harassment, hate speech, or discrimination.
• Refrain from posting any content that is offensive, inappropriate, or violates the rights of others.
• Do not engage in any fraudulent activities, including but not limited to identity theft or payment fraud.

2. Account Security

• Keep your account credentials confidential and secure.
• Do not share your login information with anyone else.
• Choose strong passwords and update them regularly.
• If you suspect unauthorized access to your account, contact us immediately at jwong@ebsperfectlab.com.

3. Intellectual Property

• Respect the intellectual property rights of others.
• Do not use any copyrighted material without proper authorization.
• If you believe your intellectual property rights have been infringed upon, please notify us at jwong@ebsperfectlab.com.

4. Product Information

• Ensure that all product information provided on the website is accurate and up-to-date.
• Include detailed descriptions, images, and specifications for each product.
• Provide transparent pricing, including any applicable taxes or fees.

5. Payment and Transactions

• Use secure payment methods to protect sensitive information.
• Provide clear and transparent pricing, including any additional charges.
• Ensure that payment processing is secure and compliant with industry standards.

6. Customer Support

• Offer prompt and helpful customer support to address any inquiries or concerns.
• Provide multiple channels for customer communication, such as email, chat, or phone support.
• Strive to resolve customer issues in a timely and satisfactory manner.

7. Privacy and Data Protection

• Protect user privacy and adhere to data protection regulations.
• Safeguard personal information collected from users and use it only for specified purposes.
• Clearly communicate our privacy practices and provide users with control over their personal data.

8. Feedback and Suggestions

• Welcome feedback and suggestions from users to improve our services.
• Regularly review and consider user feedback for website enhancements and updates.
• Encourage open communication with users to foster a collaborative relationship.

9. Compliance with Laws and Regulations

• Ensure compliance with all applicable laws and regulations governing e-commerce, data protection, and consumer rights.
• Stay informed about changes in relevant laws and regulations and update our practices accordingly.

10. Reporting Violations

• Report any violations of these guidelines or suspicious activities to us at jwong@ebsperfectlab.com.
• Take appropriate action against users who violate our guidelines, including account suspension or termination.

By using Perfect Laboratory (M) Sdn Bhd’s E-Commerce Website, you agree to abide by these guidelines. We reserve the right to update or modify these guidelines at any time. Thank you for your cooperation in creating a safe and enjoyable online shopping environment.